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Posted: Sunday, February 4, 2018 9:28 AM

OverviewAs a Field Services Technician with Sleep Number, you will strive to deliver a wow\" experience to each and every customer. Our Field Services Technicians not only deliver this exceptional product, they also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed and other Sleep Number products. Additionally, our Field Services Technicians will visit existing customers to provide warranty services and conduct trouble shooting. We take pride in our products and are passionate about how it improves our customers lives.Responsibilities Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Numbers customer experience standardsPresents the bed/system in a manner that validates the sale by the customer, establishing confidence in the products features and benefitsOperates a company and/or leased vehicle, meeting safety and DOT standardsCompletes a daily vehicle inspection report, in accordance with DOT standardsEnsures that all daily schedules and work assignments are properly completedAccurately reports work completion or status of assignments that were unable to be completed, including reason, reschedule information and follow up requiredEnsures that all work is conducted in an efficient, quality and professional mannerEnsures all standard operating procedures are adhered to; commits to training path to keep up with our ever evolving product lineWorks on a team with a co-worker, and/or provides guidance to a temporary worker who will support the daily tasksEnsures tools, boxes, products, and vehicles are placed in a safe place so as not to injure technicians or customersCommunicates effectively with customers, co-workers and supervisors; including text, calls, emails, and other methods of electronic communicationEmbraces, advocates and models Sleep Numbers goals, mission, vision and valuesComplies with all safety rules, regulations and training; maintains safe working conditionsPerforms other job-related duties as required by business needs
Qualifications Previous furniture or appliance delivery and installation experience preferredCustomer Service experience requiredStrong mechanical and technical aptitude required Possess first-rate communication skills for both internal and external customersAbility to service customers and demonstrate strong problem solving skillsMust be able to follow standard operating proceduresMust have a valid drivers license (CDL not required) and clean driving recordMust be at least 21 years of ageMust be able to pass a criminal record check, DOT Physical, physical abilities test and drug screenPossess the ability to follow safety proceduresAbility to operate a company vehicle in a variety of traffic and weather conditionsMust be able to work with common hardware and power toolsKnowledge in Smartphone technology and basic understanding of wireless networksHigh School Diploma or GED Equivalent requiredMust be able to lift up to 200 lbs. with help of a lifting partner multiple times per dayMust be able to perform repetitive bending and twisting motionsMust be able to push/pull and lift at or above chest levelMust be able to climb in and out of the cab and box truck and move mattresses up and down staircasesMust be able to perform firm hand grips of >50lbs consistentlyMust be able to work in an environment conducive to changes in temperatures, both indoor and outdoorMust be able to accommodate a flexible schedule, including weekend, evening and holiday hours and seasonal spikes in volume the number of hours/day are dependent on the number of deliveries (5 -11 average/day) scheduledMust be comfortable working autonomously with direct leadership often remote, leveraging smart phone technology and email for the bulk of the communication to peers and supervisors Benefits At Sleep Number, we believe that by embracing individuality amongst our employees, we create a wonderful and memorable experience for our customers. We provide flexible schedules and an excellent paid training in a supportive environment. The Field ServicesTechnician role comes with a competitive hourly pay, plus bonus potential and excellent benefits! Other benefits of the Technician role include: Medical, Dental, and Vision401(k) Plan with Company MatchingPaid Time OffTuition ReimbursementFlexible Spending AccountsCompany Issued Smart PhoneEmployee DiscountsAnd Much More! Home Furniture Delivery Driver & Assembly Technician - Field Technician - Customer Service - Installer - Repair Technician - Entry Level Driver - Retail Join the Sleep Number Team! Apply now!
Associated topics: assemble, assembler, assembly, installation, reassemble, re assemble


• Location: Saginaw

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