Posted: Monday, November 6, 2017 10:21 PM
Job Description Summary: The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. The Clinical/Clerical personnel demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities: Triages patients and patient phone calls per Covenant HealthCare policy and procedure. Obtains reason for patient visit and takes appropriate vital signs. Assists provider with procedures. Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies. Coordinates x-rays, ultrasounds, labs, EKG’s, etc., per physician standing order. Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures. Properly administers medications. Provides patient information regarding drug interactions. Follows regulations regarding narcotic storage and maintains medical inventory log. Assures medications have not expired. Assists patients in appropriate self-care techniques, providing pamphlets and instructions. Addresses patient questions and concerns following clinical protocols. Demonstrates awareness and sensitivity to patient rights. Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations. Functions with an awareness of safety issues. Demonstrates awareness of confidentiality and legal issues in all aspects of patient care. Meets or exceeds all competency requirement expectations. EDUCATION/EXPERIENCE: High school diploma (or equivalent) required. Successful completion of a competency-based Medical Assistant training program. Certified Medical Assistant (CMA) preferred. BCLS certification required. Two years’ experience as a direct patient care provider required. KNOWLEDGE/SKILLS/ABILITIES: Knowledge of medication side effects and how to effectively communicate to patients. Knowledge of proper “release of information” standards. Excellent oral communication and interpersonal skills. Basic computer/typing skills. Ability to properly obtain/perform the following: EKG, Tympanometry, TB testing, Waived lab testing, Vision testing, Vital signs, AED use (Auto Ext. Defibrillator), BCLS (CPR), Venipuncture technique, Specimen collections, and Patient education Ability to properly administer medications, including proper dosage, proper site and proper schedule. Ability to remain calm in stressful/difficult situations. Ability to maintain confidential information. WORKING CONDITIONS/PHYSICAL DEMANDS: Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Constant handling, feeling, talking, hearing, tasting, smelling, and near vision Frequent lifting up to 25 lbs. Frequent standing, walking, twisting, reaching, depth perception, and field of vision Occasional lifting up to 100 lbs. or more Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision Company Description Covenant HealthCare is a regional health care leader that offers a dynamic and supportive working atmosphere. Our workforce is comprised of a highly professional, diverse group of more than 4,000 individuals. We hold a high standard of patient care and support in our organization's success, which is why we believe that our staff plays a vital role in making Covenant HealthCare extraordinary. What makes a career at Covenant HealthCare so extraordinary? We are one of the largest, most comprehensive health care facilities north of metropolitan Detroit. We offer a broad spectrum of careers in services including cardiology, critical care, surgery, imaging and diagnostics, laboratory, oncology, orthopaedics, obstetrics, pediatrics, physical therapy, home health care and more. We offer competitive wages, comprehensive benefits, advancement and educational opportunities. We offer a culture rich in our Covenant WE CARE values.
• Location: Saginaw
• Post ID: 42228517 saginaw