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Posted: Saturday, February 24, 2018 3:38 PM

The Helpdesk Technician I is responsible for answering, commenting and replying to help desk inquiries. The help desk is the first level of support, and response for clients. Help desk is relief and assistance for techs and engineers.The Helpdesk Technician I support is responsible for first response in answering, commenting and replying to open incidents in the helpdesk. Ability to identify and organize tickets according to priority and forward tickets as necessary to appropriate IT staff. Strong aptitude in OS Repairs, Spyware removal, virus removal, hardware, troubleshooting and upgrades. Sets up and operates computer and computer peripherals. Work requires knowledge of critical thinking, computer logic and methodology to run computer systems. Work requires ability to read and comprehend instruction manuals in order to make minor repairs to computer equipment. Responsibilities 1 year experience as a helpdesk technicianWorking knowledge of fundamental operations of relevant software, hardware and other equipment Working knowledge of computer networking, LAN and WAN Knowledge of relevant call tracking applications Knowledge of and experience in customer service practices Related experience and training Associates Degree in computer related field or commensurate coursework.A+ Certification or equivalent**Keywords: Wellspring Lutheran Services, IT, Help Desk, Frankenmuth**#CB


• Location: Frankenmuth, Saginaw

• Post ID: 47219067 saginaw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018